BOOKINGS
Unfortunately not at present. Although we are happy to assist passengers who use walking aids/collapsible wheelchairs. Unfortunately our vehicles are not equipped to securely transport items such as bicycles. Taxis are not required by law to have car seats fitted for children and babies. Customers are welcome to provide and fit/remove their own car seat in the taxi. We operate 24 hours a day, 7 days a week, 365 days a year Our taxis will carry all pets as long as they are in a suitable carrier. The only exception is assistance/service dogs who are allowed with their handler in all of our vehicles. We are able to assist with this, however a “removal fee” would be charged. Please call our booking team to discuss your needs and to get a quote. Our fares remain the same 24/7. The only exception to this would be over the Christmas and New Year period. Our booking team can provide quotes for journeys during this period. We are happy to provide a taxi for any distance in the UK. Please call our booking team to discuss your requirements and for a quote. Unfortunately not. Due to the limited number of minibuses on our fleet we can only accept bookings for more than 4 passengers via our booking call centre. Please call 01603 700700 to arrange a larger vehicle. Yes. You can email in bookings/enquiries via our call centre. Please send email to gcd@goldstartaxis.net Do you have wheelchair accessible vehicles?
Will you transport bicycles?
Do you provide car seats?
What are your opening times?
Do you allow dogs in your vehicles?
I’m moving items from my student accommodation can Goldstar help with our journey?
Do your fares increase after midnight and on Bank Holidays?
Do you cover long distance?
Can I book a mini bus/vehicle for more than 4 passengers on your app/website?
Can I book Via email?
PAYMENT ENQUIRIES
Please call our office where this can be arranged for you. This amount is an automated authorisation check when registering your credit/debit card. This will show as a pending payment on your account for a few days and then should just disappear. No monies are actually taken from your account. You will not have been charged VAT for your journey unless it was made via a corporate account. Therefore no receipt is necessary Yes. Payment can be made at the time of booking via our call centre or by registering your card on our app. Most of our drivers also carry card readers in their vehicles. How do I get a refund for a pre-paid journey?
* Please notethis can take up to 5 business days to process I have been charged £1.01 on my bank account. Why is this?
Are you able to provide a VAT receipt?
Can we pay for our fare by credit/debit card?
*Please note we are unable to accept American Express
AIRPORT TRANSFERS
Our driver will meet you at the pick up/drop off point at the airport. They will call you on arrival/once your flight has landed to arrange the pick up point. We can arrange for the driver to meet you with a nameboard in the arrivals hall, however this may incur relevant parking charges and waiting time. Ideally if you are made aware of any delay, please let our booking team know. We ask for your flight number so we will endeavour to track your flight and amend the booking accordingly. Just give our booking team a call and they will amend your booking. We request that pre-payment be made when picking up from an airport (except Norwich airport). This can be made by calling our booking team on 01603 700700 We would need the following details: As much notice as possible, however we are more than happy to take bookings at short notice. Where will we meet you at the airport?
My return flight has been delayed, what happens?
My flight times have changed, what do I need to do?
Do I have to pay a deposit?
What information is required to book an airport transfer?
How much notice is required to book an airport transfer?
