+44 (0) 1603 700700
56 Whiffler Rd, Norwich NR3 2AY, UK

BOOKINGS

Do you have wheelchair accessible vehicles?

Unfortunately not at present. Although we are happy to assist passengers who use walking aids/collapsible wheelchairs.

Will you transport bicycles?

Unfortunately our vehicles are not equipped to securely transport items such as bicycles.

Do you provide car seats?

Taxis are not required by law to have car seats fitted for children and babies. Customers are welcome to provide and fit/remove their own car seat in the taxi.

What are your opening times?

We operate 24 hours a day, 7 days a week, 365 days a year

Do you allow dogs in your vehicles?

Our taxis will carry all pets as long as they are in a suitable carrier. The only exception is assistance/service dogs who are allowed with their handler in all of our vehicles.

I’m moving items from my student accommodation can Goldstar help with our journey?

We are able to assist with this, however a “removal fee” would be charged. Please call our booking team to discuss your needs and to get a quote.

Do your fares increase after midnight and on Bank Holidays?

Our fares remain the same 24/7. The only exception to this would be over the Christmas and New Year period. Our booking team can provide quotes for journeys during this period.

Do you cover long distance?

We are happy to provide a taxi for any distance in the UK. Please call our booking team to discuss your requirements and for a quote.

Can I book a mini bus/vehicle for more than 4 passengers on your app/website?

Unfortunately not. Due to the limited number of minibuses on our fleet we can only accept bookings for more than 4 passengers via our booking call centre. Please call 01603 700700 to arrange a larger vehicle.

Can I book Via email?

Yes. You can email in bookings/enquiries via our call centre. Please send email to gcd@goldstartaxis.net

PAYMENT ENQUIRIES

How do I get a refund for a pre-paid journey?

Please call our office where this can be arranged for you.
* Please notethis can take up to 5 business days to process

I have been charged £1.01 on my bank account. Why is this?

This amount is an automated authorisation check when registering your credit/debit card. This will show as a pending payment on your account for a few days and then should just disappear. No monies are actually taken from your account.

Are you able to provide a VAT receipt?

You will not have been charged VAT for your journey unless it was made via a corporate account. Therefore no receipt is necessary

Can we pay for our fare by credit/debit card?

Yes. Payment can be made at the time of booking via our call centre or by registering your card on our app. Most of our drivers also carry card readers in their vehicles.
*Please note we are unable to accept American Express

AIRPORT TRANSFERS

Where will we meet you at the airport?

Our driver will meet you at the pick up/drop off point at the airport. They will call you on arrival/once your flight has landed to arrange the pick up point. We can arrange for the driver to meet you with a nameboard in the arrivals hall, however this may incur relevant parking charges and waiting time.

My return flight has been delayed, what happens?

Ideally if you are made aware of any delay, please let our booking team know. We ask for your flight number so we will endeavour to track your flight and amend the booking accordingly.

My flight times have changed, what do I need to do?

Just give our booking team a call and they will amend your booking.

Do I have to pay a deposit?

We request that pre-payment be made when picking up from an airport (except Norwich airport). This can be made by calling our booking team on 01603 700700

What information is required to book an airport transfer?

We would need the following details:

  • Name
  • Contact telephone number
  • How many passengers
  • Pick up address & drop off
  • Flight number if picking up from the airport

How much notice is required to book an airport transfer?

As much notice as possible, however we are more than happy to take bookings at short notice.

Goldstar Taxis, now operates more than 70 taxis including