1.Introduction
At Goldstar Norwich Ltd. (“we”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
2.Information We Collect
We may collect and process the following types of personal information about you:
- Contact Information: Name, address, phone number, email address.
- Booking Details: Pickup and drop-off locations, dates and times of bookings, special requests.
- Payment Information: Credit or debit card details, billing address.
- Usage Data: Information about how you use our app or website, IP address, browser type, operating system.
- Communication Records: Emails, messages, or phone calls between you and our customer service team.
- Location Data: GPS data when you use our app to book rides.
3.How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our taxi services.
- To process your bookings and payments.
- To communicate with you regarding your bookings and our services.
- To improve our services and customer experience.
- To comply with legal obligations and resolve any disputes.
- For marketing purposes, with your consent.
4.Sharing Your Information
We may share your personal information with:
- Drivers: To facilitate your bookings and rides.
- Payment Processors: To handle your payments securely.
- Service Providers: Companies that help us provide and improve our services, such as IT support and marketing agencies.
- Legal Authorities: If required by law or to protect our rights and interests.
- Business Transfers: If our business is sold or integrated with another business, your personal information will be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
5.Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6.Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal requirements.
7.Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal requirements.
- Objection: Object to the processing of your personal information in certain circumstances.
- Restriction: Request restriction of processing in certain circumstances.
- Portability: Request transfer of your personal information to another service provider.
8.Cookies
Our website and app use cookies to enhance your experience. For more information, please see our Cookie Policy.
9.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and app, and where appropriate, notified to you by email.
10.Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Goldstar Norwich Ltd.
56 Whiffler Road, Norwich NR3 2AY
01603 700700
gcd@goldstartaxis.net
